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Last updated: 12.06.2026

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Glowing Hearts Therapy  is committed to protecting your privacy and ensuring your personal information is handled with care, transparency, and respect. This policy explains how we collect, use, store, and protect your information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant NDIS Practice Standards.

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1. Information We Collect

We collect personal information that helps us provide safe, effective, and personalised occupational therapy services. This may include:

• Personal details: name, date of birth, contact information

• Parent/guardian details (for children and young people)

• Health and developmental information: medical history, reports, assessments, goals

• NDIS information: plan type, funding category, support coordinator details

• Session notes and progress data

• Referral information from GPs, paediatricians, schools, or other providers

• Website enquiries: name, email, phone number, message content

• Billing information: invoices, payment details, service agreements

We only collect information that is reasonably necessary for providing occupational therapy services.

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2. How We Collect Information

We may collect information through:

• Website enquiry forms

• Phone calls, emails, or SMS

• Intake forms and consent forms

• Therapy sessions (in‑clinic, home, school, or telehealth)

• Reports or referrals from other professionals (with your consent)

• NDIS portals or support coordinators (where appropriate)

 

3. Why We Collect Your Information

We collect and use your information to:

• Provide safe, high‑quality occupational therapy services

• Understand your goals and tailor therapy to your needs

• Communicate with you, your family, and your support team

• Prepare reports, assessments, and progress updates

• Meet NDIS, Medicare, and AHPRA documentation requirements

• Manage bookings, billing, and service agreements

• Improve our services and client experience

We will always tell you if we need your information for a purpose not listed here.

 

4. How We Store and Protect Your Information

Your information is stored securely using encrypted, password‑protected systems. We take reasonable steps to protect your data from loss, misuse, unauthorised access, or disclosure.

This includes:

• Secure digital record‑keeping

• Restricted staff access

• Confidentiality agreements

• Regular system updates and security protocols

We retain records in accordance with AHPRA and NSW Health requirements.

 

5. Sharing Your Information

We only share your information when:

• You provide explicit consent

• It is necessary for your care (e.g., with your GP, paediatrician, school, or support coordinator)

• Required by law (e.g., court order, mandatory reporting obligations)

• Necessary to prevent a serious threat to life, health, or safety

We do not sell, trade, or rent your personal information.

 

6. Website Data & Cookies

When you visit our website, we may collect non‑identifying information such as:

• Browser type

• Pages visited

• Time spent on the site

This helps us improve our website experience. You can disable cookies in your browser settings.

 

7. Accessing or Correcting Your Information

You have the right to:

• Access the personal information we hold about you

• Request corrections if information is inaccurate or incomplete

To request access or changes, contact us using the details below. We will respond within a reasonable timeframe.

 

8. Telehealth Privacy

For telehealth sessions, we use secure, encrypted platforms. You are responsible for ensuring your environment is private and safe during sessions.

 

9. Concerns or Complaints

If you have concerns about how your information is handled, please contact us directly. We take privacy seriously and will work with you to resolve any issues.

If you feel your concern has not been addressed, you may contact:

• Office of the Australian Information Commissioner (OAIC)

• NDIS Quality and Safeguards Commission (for NDIS participants)

 

10. Contact Us

Glowing Hearts Therapy Email: enquiries@glowingheartstherapy.com.au | Phone: 0433 499 483 | Location: Sydney, NSW